LEGAL DOCUMENT
Privacy
Policy
PetCareCard respects your privacy and is committed to protecting your personal information across our website, mobile application, provider dashboard, cashback ecosystem, memberships, and wallet services.
Pet Care Card respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use our website, mobile application, provider dashboard, membership services, wallet, cashback, bookings, offers, and related services.
1. Information We Collect
We may collect personal information including your name, mobile number, email address, account details, wallet activity, transaction history, provider interactions, pet information, technical usage data, and related service information.
2. How We Use Your Information
We use your information to operate the PetCareCard platform, process memberships, manage cashback and wallet services, connect users with providers, improve services, prevent fraud, provide support, and comply with legal obligations.
3. Wallet, Cashback & Payment Data
PetCareCard may store wallet balances, cashback records, transaction history, invoices, payment references, refunds, discounts, and related financial activity. Full payment card information is not stored directly unless securely processed through approved providers.
4. Sharing Information with Providers
We may share limited required information with clinics, pet shops, groomers, boarding facilities, and partners in order to complete services, validate memberships, apply discounts, or confirm transactions.
5. Third-Party Services
We may work with trusted third-party providers including payment gateways, cloud hosting providers, analytics services, SMS providers, WhatsApp providers, and security or compliance partners.
6. Marketing Communications
We may send promotional offers, cashback updates, pet care reminders, and membership-related notifications. Users may opt out of marketing communications where applicable.
7. Cookies & Tracking
PetCareCard uses cookies and analytics technologies to improve performance, security, personalization, and user experience.
8. Data Security
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, disclosure, or loss.
9. Data Retention
Information may be retained for operational, accounting, legal, security, fraud prevention, and regulatory purposes.
10. Your Privacy Rights
Depending on applicable law, users may request access, correction, deletion, restriction, transfer, or objection to certain processing activities.
11. Children’s Privacy
PetCareCard services are intended for adults. We do not knowingly collect personal data from children without proper parental or guardian consent.
12. International Data Transfers
Data may be processed in the UAE or other jurisdictions where service providers operate, with appropriate safeguards.
13. Provider Responsibilities
Providers must protect customer information, comply with UAE regulations, and use platform data only for authorized services.
14. Policy Updates
We may update this Privacy Policy periodically. Continued use of PetCareCard indicates acceptance of revised terms.
CONTACT
Questions or privacy requests?
PetCareCard
Bitway Information Technology L.L.C
United Arab Emirates
info@petcarecard.ae
https://petcarecard.ae